Orders & Payment
What payment methods do you accept?
We accept PayPal, which supports credit card, debit card, and PayPal balance.
Can I place a custom order?
Yes. We welcome custom orders for straps, buckles, and accessories. Contact us with your specifications (watch model, lug width, material, colour preference) and we will provide a quote and estimated production time.
How do I know my order was received?
You will receive a PayPal payment confirmation. For custom orders, we follow up by email within 2 business days to confirm details.
Shipping
Where do you ship?
We ship across Europe and Asia. For other regions, contact us before ordering.
How long does shipping take?
Standard items: 3–5 business days to prepare, then 7–14 days to Europe and 5–10 days to Asia. Custom / made-to-order: 7–14 business days to prepare before dispatch.
Do you provide tracking?
Yes. Tracking information is sent by email once your order is dispatched.
Products
What materials do you use?
Exotic leathers (crocodile hornback, crocodile belly, python, ostrich leg, ostrich belly, toad skin), sterling silver 925, and bronze. All exotic leathers come from CITES-approved farms.
Which watch brands are your straps compatible with?
Panerai, Bell & Ross, IWC, Rolex, Omega, Audemars Piguet, SevenFriday, and Apple Watch. We can also make custom straps for other brands — contact us with your lug width.
How do I measure my wrist and lug width?
See our Strap Sizing guide for step-by-step instructions.
Do your products come with a warranty?
Yes. All products are covered by a 3-month quality guarantee from the date of delivery. See our Guarantee page.
Returns
Can I return a product?
Yes. We offer a full refund within 30 days of delivery for unused items in original condition. Custom-made or personalised items are non-refundable unless defective.
How do I start a return?
Email [email protected] with your order number and reason. Please do not ship without prior confirmation.